Job Description:

1. Answer incoming customer service calls and respond to inquiries from investors, dealers and prospective investors.

2. Make telephone calls to investors, brokers, dealers, and banks. Keep abreast of current market conditions, fund and company policies, and all procedural information.

3. Maintain knowledge of all applicable investment and tax law changes.

4. Initialize investigations of complaints via internal communication channels.

5. Generate and prepare MIS reports

• Nature of Job:
  

• Discussing about the current market situation with investors and distributors.

• Attending distributor calls and answering there queries.

• Handling walk-in customer and Distributor and answering there queries.

• Reporting all types of commercial and non-commercial transactions and operations work.

• Reporting CVL, NDML & DOTEX KRA'S.

• Reporting daily MIS (Management Information systems).

• Responding query mails from Back end.

• Consolidating daily commercial and non-commercial transactions (Hard copy) and send it to back office.

• Maintaining files like TSM log book, Addendum, KYC, Dispatch, Deposit slip, Acknowledge slip etc.

• Conducting Investor awareness program and Distributor awareness program in respective district.

• Helping in sales lead.

Salary                 : INR 1,70,000 - 3,00,000 P.A. + Incentives
Industry              : BPO / Call Centre / ITES
Functional Area : ITES , BPO , KPO , LPO , Customer Service , Operations
Role Category    : Voice
Role                    : Semi-Voice process/Telecalling/Telemarketing Executive